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FAQs

Frequently Asked Questions

General Questions

Lusteric is a premium beauty and skincare brand offering high-quality products to enhance your skincare routine.

You can reach us via email at lustericofficial@gmail.com or call us at 0329-0409483.

Ordering & Payments

Browse our products, add them to your cart, proceed to checkout, and confirm your order by selecting a payment method.

We accept:

  • Cash on Delivery (COD)

  • Bank Transfer

  • Online Payment (via secure gateways)

Orders can only be canceled or modified before dispatch. Contact us immediately for changes.

Shipping And Delivery

Orders are delivered within 3 to 4 working days across Pakistan.

Currently, we only ship within Pakistan.

Orders can only be canceled or modified before dispatch. Contact us immediately for changes.

Once shipped, you will receive a tracking number via email or SMS.

Returns & Refunds

Returns are accepted within 3 days of delivery for damaged, defective, or incorrect items.

Visit our return page: Refund & Returns and follow the instructions.

Refunds are processed within 7-10 working days after approval.

Vendor & Selling on Lusteric

We use the Dokan multi-vendor plugin. Apply here: Become a Vendor

  • Wide customer reach

  • Secure payments

  • Marketing and logistics support

Log in to your vendor dashboard via our website to manage products, orders, and payments

Product Information

Yes! We ensure all our products are cruelty-free and safe for use.

  • Check the product descriptions and ingredients on our website or contact our support team for guidance.

Still have more question? Leave here

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