Product Policy

At Lusteric, we are committed to providing high-quality beauty and skincare products that meet your expectations. Please review our product policy below:

Product Quality Assurance

We take pride in offering premium-quality products. All our items undergo strict quality checks before being dispatched to ensure customer satisfaction.

Return & Exchange Policy

• Returns: Due to hygiene and safety reasons, we do not accept returns on beauty and skincare products unless the item is damaged or incorrect.
• Exchanges: If you receive a damaged, defective, or incorrect product, you may request an exchange within 3 days of delivery.
• Conditions for Exchange:
  • The product must be unused and in its original packaging.
  • Proof of purchase and clear images of the damaged/incorrect item must be provided.
  • Contact our support team to initiate the exchange process.

Refund Policy

• Refunds are only applicable if the requested product is out of stock and an exchange is not possible.
• Refunds will be processed within 7-10 working days after approval.

Order Cancellations

• Orders can only be canceled before they are dispatched.
• Once shipped, cancellations are not possible.

Contact Us

For any inquiries regarding our product policy, feel free to reach out: 📧 Email: lustericofficial@gmail.com
📞 Phone: 0329-0409483

Thank you for choosing Lusteric – Luster Your Lifestyle! ✨